Refund & Return Policy

All Lokum delights, gourmet confections, and artisanal teas produced for Lokum Boutique are prepared using premium, natural ingredients without artificial preservatives. Under food safety standards and consumer protection regulations of the Republic of Azerbaijan, perishable foodstuffs cannot be returned or exchanged once dispatched unless defective or damaged.

This policy ensures all customers receive confectionery that meets our uncompromised hygiene, freshness, and quality benchmarks.

While all shipments are packed inside vacuum-sealed, nitrogen-flushed gift boxes and impact-resistant cartons, transit issues may rarely occur:

• Please inspect your parcel upon arrival and notify our boutique concierge within 48 hours of receipt.
• Submit clear photos or videos of the exterior parcel, internal packaging, and damaged confectionery to sales@lokumboutique.az or our concierge messaging hotline.
• Upon inspection approval, we will immediately provide a 100% full refund or dispatch an expedited complimentary replacement box.

If you receive an incorrect item or an item is missing from your signature gift box, please notify our team promptly. We will arrange courier redelivery of the missing items at zero additional cost within 24 hours or refund the value directly.

Approved refunds are processed through your original payment method:

• Credit/Debit Cards (Visa, Mastercard, AMEX): Funds typically credit to your bank account within 3 to 7 business days depending on your issuing bank.
• Apple Pay / Digital Wallets: Processed instantly and reflected in accordance with wallet provider terms.
• Cash on Delivery: Reimbursed by our courier in cash or transferred to your specified local bank card.

Orders may be cancelled with full reimbursement before they are packaged and handed over to our delivery couriers. Once dispatched for express delivery, cancellations cannot be accepted. Please call our concierge immediately if you require an urgent order cancellation.